DATA COLLATING/RESEARCHING/REPORTING
YOU COULD CALL ME A PRO
Collecting information from other departments/resource and review it then create a report with corresponding episodes/timeline and remarks (using Detailed Process Map, SIPOC - Supplier, Input, Process, Output, Customer), RCA (Root Cause Analysis) and maybe ITIL (Information Technology Infrastructure Library). If possible, create a possible if issues are determined
CUSTOMER Â SERVICE
A VALUABLE SKILL
Provide customer support on issues within scope
COMPUTER TECHNICIAN
CERTIFIED
Troubleshooting computer issues, such as hardware, software,networking and internet problems. Certified by one of the schools in our country and Dell.
Skills
TESDA - LOCAL
Computer Technician -Â Vocational
TESDA - LOCAL
Computer Literacy - Vocational
STI - SYSTEMS TECHNOLOGY INSTITUTE
Information Technology
Educational Experience
TECHNICAL SUPPORT REPRESENTATIVE, DELL COMPUTERS, CONVERGYS
As a Dell Certified System Expert ,we help IT personnel from different companies in fixing issues with their Dell desktops/laptops. We support issues for hardware, software, network/internet and etc. We process technician visit or RMA.
CUSTOMER SERVICE, TELSTRA, ACCENTURE
We assist Telstra and Telstra managed accounts/companies (NAB, Toyota, Qantas, Westpac, KPMG and etc.) with the video conference/virtual meeting room request from bookings, monitoring conference, process technician dispatch and parts replacements.
Professional History
MY ROLES & RESPONSIBILITIES
